Real Estate Prospecting FAQ

Real Estate agents and brokers are growing their real estate prospecting and taking control of their lead generation with Cole Information’s real estate platform Cole Realty Resource. Cole’s data technology powers multi-channel prospecting strategies by providing access to data real estate professionals need to grow their sphere of influence, deliver high-quality leads, close more transactions, and generate additional commission revenue. Getting started with Cole Realty Resource is easy! Check out some frequently asked questions before getting started. Where does your information come from and how often is it updated? Our information is updated every 30 days and is compiled from various public records such as real estate transactions, assessor information, and census data. To learn more where we get our data visit: www.coleinformation.com/our-data/ What is Cole Community?  Cole Community is our blog that gets updated with industry-relevant topics, videos, and downloadable content. Click here to check out Cole Community. How do I log in to Cole Realty Resource? To login to Cole Realty Resource, visit www.colerealtyresource.com How many people can log in at one time? It depends on the license you’ve bought. A single-seat license is for one user. For a multi-seat license, each user gets their own login credentials. What are your hours? Cole is open Monday-Friday from 8 am-5 pm CST. We can be reached at 800-800-3271 option 2 or drop us an email at yoursuccess@coleinformation.com How do I cancel my subscription? Please call our customer service team at 800-800-3271 option 2 or drop us an email at yoursuccess@coleinformation.com To learn more about your subscription visit: www.colerealtyresource.com/user-agreement/ How do I know when my subscription expires? To ensure uninterrupted service, your subscription will renew automatically. To know when your account renews, log in to Cole Realty Resource and click on my account. If you have any questions call our customer service team at 800-800-3271 option 2 or drop us an email at yoursuccess@coleinformation.com What is Retriever? Retriever is a bulk data append service that will fetch you the most current name, landline, cell phone and email from Cole Information’s trusted national database. Features include: – Capture contact information of expired listings. – Bulk append missing contact information. – Provide contact information of absentee owners across the country. – Find missing information for partial leads. I am searching for a record and get no results. What am I doing wrong? Remember “less is more” and only enter the required fields. Try removing unnecessary words like street, court, plaza or lane. What is the difference between all records/mailing/telemarketing? All records provide all the information in our database. Mailing provides you with the highest deliverability based on USPS. Telemarketing provides individuals and phone numbers that are not on the DNC. I can’t find an address in your database. Why is someone else’s information on my address? The most common reason for this is the record holder has asked to be removed from the database or we are not able to verify the record information. What is the difference between all records/mailing/telemarketing? All records provide all the information in our database. Mailing provides you with the highest deliverability based on USPS. Telemarketing provides individuals and phone numbers that are not on the DNC. I can’t find an address in your database. Why is someone else’s information on my address? The most common reason for this is the record holder has asked to be removed from the database or we are not able to verify the record information. I forgot to save a file. How do I find that file? Log into your account and click on “My Account” and look under recent downloads. We only save searches for two weeks, so if the search is older than two weeks it will not show up. How many records can I search for or export at one time? If your search exceeds 1,500 records, we can only display up to 10,000 records at a time. Depending on your subscription level you can download only so many records at once. The starter subscription has a cap of 2,000 record downloads per month. The pro subscription has unlimited downloads per month. There is a cap of downloading 1,500 records at once, but you can download all of your searches by selecting pages and downloading 1-5, 6-10, etc. until you get all of your records. Here’s a quick video to help you start increasing your real estate prospecting today!

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For over 70 years, Cole Information has been helping agents and brokers get more listings nationwide. Start generating more leads today with Cole Realty Resource!