A SAN is an identification number indicating a yearly subscription to the DNC registry. Any organization that uses the telephone for consumer prospecting must register with the Federal Trade Commission (FTC) and receive a SAN.
You cannot use the DNC feature in our products without a SAN.
If you do not have one or if you log in and do not have access to the DNC feature, click here and follow the step by step instructions to register with the FTC.
The SAN is free up to five area codes. After five, it is $55 per area code. Once you have your SAN, input it into your "My Account" information. This enables you to identify who you can include in your telemarketing. Call customer service for more info or questions at 800-230-0573.
Cole Information uses the FTC National DNC database file to update it's database. Please note some states have their own DNC databases that are not shared with the FTC. Because of this it is important for any organization prospecting via the telephone to inform themselves about individual state DNC regulations.
Q. What are move update standards?
A. In order to reduce the amount of returned and forwarded mail, the USPS requires that certain types of mail have addresses updated before mailing.
Q. What are the standards?A. Mailing lists must be processed through an approved Move Update process within 95 days of mailing. This applies to all standard mail as well as automation-rate and presort-rate first class mail.
Q. How does Cole Information ensure I am in compliance with these standards?A. Each month, Cole loads a new database for our online products. Before the
data is loaded, it has been run through National Change of Address (NCOA)
processing. This allows us to update the addresses of people that have filled
out a change of address form at the post office. We are providing you with the
NCOA reports through a link on our website. The USPS' website instructs you to
retain this report for 2 years.
In order to be compliant, and to make sure as much of your mail is delivered as
possible, you should download an updated list each time you mail.
If you don't want to create a new list each time you mail, be sure to download
the NCOA report. It will have the NCOA date for your list. As long as you don't
mail your list after 95 days from the date NCOA was run, you will be in
compliance.
For more information, please follow
this link